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From the RxOne Start Menu, go to Tools, Options, Disp Switchboard
Test the eScript connection by clicking on the 'HIE Test Manager' button at the bottom right of the screen.
If the bottom green box is red then check if the site can access the EAR Portal If they can get a copy of their certificate from C:\RxOne\Certs\[ClaimentNo]\*.cer, Zip it up and email to LTC.support@simpl.co.nz with the EntityId to check against their database. If they can’t it is a network problem
Enter the service address from the HIE Config file into the web browser. If this fails then
Run tracert to try and access service.clincalx.co.nz. If this fails then
Call Mako or HealthLink to check the tunnel is enabled
Once tunnels confirmed as enabled try again
If fails then ask HealthLink to fix it
If Mako then get the Mako log
With the Mako log check to see that is connecting to the right IP address
If that is correct then check what the IP address is for that tunnel
Check it is within an accepted range
- Colin.Campbell check details correct before live date