The pharmacy procedures manual Pharmacy Procedures Manual states that you should defer any uncollected scripts from claims. In the coming claims you should ensure than any uncollected scripts are deferred to the next claim. This will ensure that the script is claimed at the correct amount when collected by patients. If you have claimed uncollected scripts that have been claimed they will be paid at the current rate.
RxOne makes it easy to defer uncollected scripts and this should be standard practice when running SmartClaim.
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