The pharmacy procedures manual Pharmacy Procedures Manual states that you should defer any uncollected scripts from claims. In the coming claims you should ensure than any uncollected scripts are deferred to the next claim. This will ensure that the script is claimed at the correct amount when collected by patients.
If you have claimed uncollected scripts that have been claimed they will be paid at the current rate.
RxOne makes it easy to defer uncollected scripts and this should be standard practice when running smart claimSmartClaim.
Open the SmartClaim utility and click Defer Script Utility
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The selected scripts will be highlighted in Yellow. Click Defer Rx and click Yes to the question Are you sure you want to defer these items to the next claim?
All scripts selected will be deferred to the next claim. When you run the following claim they will automatically be added back into the claim. If you have scripts that you wish to defer use the Defer Script Utility to defer again.
The deferred scripts will be highlighted in Red in the Next Claim Date. Exit the Defer Utiltiy and continue processing your claim.
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