Transactions Missing and Incorrect Balances for a Debtor

The most common cause for this is the wrong account being charged. You can credit the incorrectly charged account and redo the transaction and charge to the correct account or use the journal entry facility to fix.

If there are missing transactions with no obvious reason - you can recalculate the account balances in the Debtors Utility.

Recalculate Debtors Balances

• Highlight the Account to be recalculated

• Select Tools > Options > Re-Calculate Account

This may take a while as it goes through the entire sales history for this account. Any changes to balances of any statements are reported at the completion of this function. If it reports that no changes have been made then everything recorded on this account is arithmetically correct so fix any other discrepancies with a Journal Entry