New Exception Report

Owned by Abraham George
Last updated: Jan 27, 2023
3 min read

The new RxOne Exception Report functions similar to the previous one but with some extra benefits!

Go to Exception Report through SmartClaim > Exception Report

Start by choosing Exception Report through SmartClaim as per usual and enter in the required criteria as you would have done previously.

Once the report loads, you will notice different tabs.

Items To Be Fixed - This tab check scripts for errors that may cause the claim to fail.

Check the “Error Details” tab and amend scripts accordingly until there are no more scripts in this tab

Manual Claim Items – Items older than 4 months that have been added to the claim.

Please contact MOH to arrange scripts to be claimed manually if script is more than 4 months old.

Claim Regardless – Scripts that have been ticked as “Claim Regardless”.

NSS Items – Scripts that have a category of NSS and won’t be included in the claim.

Held/Phoned Items – Scripts that are on hold or marked as phoned and won’t be included in the claim.

Missing NHI and NHI to Validate – Patients within the claim period that either need an NHI entered or need their NHI validated.

Missing Prescriber Numbers – Prescribers during the claim period that need a registration number entered.