RxOne January 2025 General Update
Dear Pharmacy Managers:
Over the next few days, you will receive an update containing the following:
Customer Discount
Previously you could only set the ‘Shop Item Discount’ and ‘Private Rx Discount’ at an account level. With this update you will be able to set the ‘Shop Item Discount’ and ‘Private Rx Discount’ on a person level.
From the Sales screen search for the customer by typing their name into the Customer box at the top right-hand corner.
Select ‘Edit’ > ‘Add / Modify Person Details…’, this opens the customer detail screen.
You can then enter the discount % you wish to give to this customer.
Please note:
If a customer is linked to an account, any account discounts greater than zero will take precedence over the discounts on the person level regardless of how the customer pays for that transaction.
Example 1.
Customer XYZ has 15% discount for their ‘Shop Item Discount’ and 10% on the ‘Private Rx Discount’. He is also linked to their family account which has a 20% discount for both Shop and Private Script discount, 20% discount will be applied to Customer XYZ’s purchases.
Example 2.
Customer XYZ has 15% discount for their ‘Shop Item Discount’ and 10% on the ‘Private Rx Discount’. He is also linked to their family account which has a 0% discount for both Shop and Private Script discount (no discount set), 15% discount will be applied to Customer XYZ’s purchases.
SOP (Standard Operating Procedures) Sign off
Staff manager can now enforce staff members read and acknowledge that important documents / SOPs are read.
To setup an SOP to be read
Go to ‘RxOne Editor’ from the RxOne Home Screen.
Scroll down and click into ‘SOPS’.
Select ‘New’ to create a new SOP or edit an existing SOP. Select ‘Update SOP’ to attach the PDF document.
Select the following
‘Staff Group’ this SOP applies to.
‘Staff Permission’ this SOP applies to.
‘Start Date’ to enforce this SOP. Enter a ‘End Date’ if applicable otherwise leave it as open date.
Rule – what action to take when staff logs in.
‘Prompt to show SOP on login’ – Whenever the staff logs in a prompt will appear on the bottom left-hand corner to say there are SOPs to be read. Clicking on the prompt will open the SOP.
‘SOP must be accepted on login’ – Whenever a staff member logs in the SOPs that must be read will automatically open on the screen. Clicking on the prompt will open the SOP.
To acknowledge that the SOP has been read, click on ‘SOP Read (F2)’ button. This will record the date and time the SOP is read by the staff.
