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Technical knowledge is required to set up the modem and EftPoS unit, contact HealthSoft's support desk. Full Instructions are available to authorised installers in the RxOne Agent's help
For DPS For Vault and Windcave SC - follow the install instructions provided by DPS. For Provenco and Eftpos NZ you will need to arrange with your provider for an installer to be availablethe installer.
Turn on Integrated EftPoS within RxOne
From the RxOne Start Menu: Tools - Utilities - Options - Switchboard Tab.
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| Info |
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Main Menu > Tools > Utilities > Options > Switchboard Tab |
Select the name of your EftPoS Provider under the integrated EftPoS option. Hit the Enter Key.
If you don't already have integrated EftPoS, you will be asked for a code (available from HealthSoft). Enter this registration code. (If entered incorrectly, the selection box will return to being blank and integrated EFTPoS sales will not work). Once you have entered the code, exit the RxOne Options and then go back in to the RxOne Options to ensure that the setting has been maintained. Keep your registration code handy because you may need it if you switch to non-integrated mode.
OK to enter.
Interfaced EftPoS units (Cadmus, EftLink)
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RxOne Home Page → Additional Options → System Info → Show Options |
Select Eftpos Status Tab
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If you get a message that you need RxOne to enable Eftpos call RxOne support to get this enabled. |
Select the name of your EftPoS provider under the EftPoS system Option.
Interfaced EftPoS units
Select the comms port the EftPoS unit is connected to.
You will be asked for Enter the merchant number. This is a number between 1 and 10 representing the different merchant slots in these EftPos terminals.
EftPoS Control Panel
Once you are in integrated mode (see above)Vault and Windcave SC have a control pannel, the EftPoS control panel can be accessed from the main RxOne sales screen from the View menu option.
The EftPoS control panel will seldom need to be accessed and one should not alter any settings here as this may result in disabling the preferred options selected during installation by the EftPoS technician.
The panel will be most useful as a tool if talking to the EftPoS Suplier's help desk to assist with problem resolution.
It is here, for instance, that a manual logon may be initiated to assist EftPoS establish the nature of a problem. Also the ability to perform manual pan credit card transactions is enabled / disabled here. This option is necessary where a credit a card numbers may be provide by a customer over the telephone or to process a transaction where the magnetic strip of the customer card is faulty and therefore rejected by EftPoS). Should a receipt be unreadable, a duplicate receipt can be printed from here. EftPoS inquiries and settles can also be performed from here.
On first entering the EftPoS control panel, not all functions will be displayed. Click on the advanced button at the bottom of the control panel and then type the code 7410. The client tab will now be displayed providing you with full access to all features of the control panel.
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