Create Order from Propharma Answerback

RxOne – Get Answerback for Manual Orders (Third Party) as written by Barry Nicholas from ProPharma

Summary:

This guide explains how a pharmacy can create a purchase order in RxOne from an existing SAP order. Users follow a step-by-step process to retrieve order details, specify the supplier and location, and confirm the creation of the purchase order and invoice. It also includes a troubleshooting step for recovering lost orders using the same function.

This function allows a pharmacy to create a purchase order in their RxOne system from an order already created in SAP.

Examples include ProPharma, PWR, or PDC orders, such as agent orders, Section 29 orders, or PDC promotional orders.

Procedure:

1. Go to Orders from the RxOne start menu.

2. Click on Tools at the top of the screen.

3. Select Get Answerback for Manual Order.

4. In the pop-up box, enter the details from the “Your Order No” field on the ProPharma or PWR invoice, or the "Purchase Order Number" quoted in the emailed confirmation from a website order (e.g., Section 29). Click OK.

5. A prompt will ask you to select the supplier to create the order for. For multi-location users, select a stock location from the drop-down box to designate where the invoice should be delivered. Use the drop-down menu to choose the supplier, which will retrieve the supplier's header code. Click OK.

6. RxOne will then request the answerback ID from the SAP sales order.

7. The order lines will be recorded, creating the order and invoice in RxOne for delivery.

Troubleshooting
[Added October 2015]
If an order (e.g., XXXXXXX) is lost in the system:

1. Go to Orders > Tools > Get Answerback for Manual Order

2. The order will be recovered and assigned a new order number.