Lost Order Recovery

Occasionally an order may disappear from your orders screen. To recover the order follow these steps:

• In File Explorer go to the LOTS folder in the C drive

• Go into Program LOGS → Order Backups folder, sort it by date modified

• The Order Backups folder stores files which specify the contents of any given order; each time after it was saved

• Scroll down until you find the order. When you click on it you should be able to see a preview (depending on your windows settings this will display as a grid or a comma delimited file)

• Ensure the contents of the order backup match the contents of the Lost Order

• Note the particular order number and backup file

• Right click on the orders screen and select Recover Order

• Answer YES to the first prompt

• Answer NO - this will create a new order

• In the next window, select the Supplier

• The File Explorer window will open to the Orders Backups

• Double Click on the order backup you wish to recover

• The order will show in the orders screen - you can now double click to edit the order