Troubleshooting Ageing Balances

Statements show the ageing balances of an account at the bottom. In some cases this may not appear to be correct. The total amount owing will be correct.

Journal Entries

Journal entries will always be applied to the current month, rather than to the oldest debt. If you are using journal entries to process payments, then these will be applied to the current month. This may cause the current month to show a negative amount, or credit.

With RxOne you should use the Account Payment function in POS to process payments. This will apply the payment to the oldest month where there is debt.

Journal entries will also affect the GST amount.

Credits

Credits are applied to the current month. This will also cause the current month to appear incorrect. The total will still be the correct amount.

Date adjusted in Windows

 Adjusting the date in Windows to process a transaction can cause the rollovers to be incorrect. RxOne recommends that you do not adjust system dates as it can cause problems with calculations.

Interruption of Debtor Rollover

If the debtors end-of-month rollover is interrupted or crashes, then some debtors will not be rolled over. If it is then redone, some will be rolled over twice. Either way, some will have the wrong monthly split, though the total owing will always be right.