Debtor Statements - Troubleshooting

The overdue amounts are incorrect

This usually occurs if payments are processed via a journal entry rather than through the Account Payment facility in the Sales Screen. Journal entries will apply to the current month.

Month to Date prints instead of a Statement Number

This occurs when Statements are printed before the monthly rollover. Because the statement has not been finalised, the system does not apply a number to it. The danger with printing Month to Date statements is that they will not have any transactions that occurred after the print date.

Opening Balance does not match previous statement given to Customer

This will occur if the customer was given a Month to Date statement previously, and there were transactions after that date. You should consider only giving a statement that has been rolled over to the customer or explaining that it is only a month to date transaction record.