Claim Exception Report

Owned by Colin.Campbell
Feb 20, 2023
2 min read

Original: March 2002

The exception report should be viewed before making up a claim.

 To see the Exception Report

  • From the 'RxOne' Start Menu, select the Tools tab

  • Click the 'Claims' button.

  • Click the 'Exception Report' button, and then click OK to prepare the report for a new claim.

  • You will be prompted to enter the date for the end of the current Claim Period. This should default to the correct date. Click OK and wait while the report is prepared. This will usually take a few minutes.

  • Check each item on the exception report.

 

This displays scripts which are exceptional in some way that will cause them to be excluded from the Claims. Some reasons for exception could be;

 Script owing is where the Script form has still to be received from the prescriber, either a phoned or faxed script usually. Unticking the 'Script Owing' box will automatically cause it to be claimed immediately if done before the batch is made up, or it will be added to the next claim if unticked after this claim has been made up.

Invalid NHS code is handled as a separate topic. Click on the green words at start of this line for details.

Corrupted script. Fix the problem and try again. If unclaimable, delete the item and re-enter.

Dose and Frequency have no effect on payment, but are make it possible to calculate the time to remind the patient that they should order their next repeat.

To correct 'exceptions'

Edit the excluded scripts. If you wish to verify that the exceptions have been correctly fixed, prepare the Exception report again. You can do it as many times as you wish until you are quite satisfied. Suppressing 'Under s'net' and Private scripts saves clutter, so long as you realise they are not missing scripts.

 Once any exceptions have been fixed, the make up the claim.

 To 'Suppress "Don't Claim" Items' from Exception Report

If you don't want to see the items that have been ticked as 'Don't Claim' on the exception report then switch them off by going to Claims, Options and tick 'Exclude Don't Claim Items from Exception Report'.