eVouchers

[Revised Feb 2014 - Legacy Help]

Ezi-Pay is an easy way to increase foot traffic into your pharmacy.

Setting up eVoucher transactions

• Contact Ezi-Pay to sign the contracts and get the certificates sent to HealthSoft

• HealthSoft will setup Ezi-Pay on the number of tills you specify.

To Create Stockcards

From the RxOne Start Menu, Select Tools, Utilities, Other Utilities, eVoucher Utility. Highlight all the items listed and click on ‘Create Stockcard’.

Selling eVouchers

To sell an eVoucher

• Select the product by typing in the name of the product (eg. Telecom or Vodafone etc)  or Press Ctrl + E to get list all the Ezi-Pay cards that you have available

• Type in the required value (Note: Allowed values for the products are shown at the bottom of the New Sale screen)

• Finish the sale

. If the Ezi-Pay Item selected is an eVoucher then the green Ezi-Pay logo will appear while the eVoucher is obtained

• If the Ezi-Pay Item Selected is an eTopup you will be asked to swipe the card to be issued or Topped up

• The voucher will be obtained and printed out when the sale has been finished. If a voucher hasn’t been obtained it will show on the RxOne POS receipt docket.

eTopUps

To Make an eTopUps Sale (eg. Ezi-Pay gift cards)

If you are using a card reader (ie. non-integrated or interfaced Eftpos sites eg. Provenco, Cadmus, Verifone):

• Swipe the Ezi-Pay card.

• The product will be automatically selected.

• The question “Is this a new topup card?” will come up. Answer ‘Yes’ if it’s a brand new card. Answer ‘No’ if the card has previously been issued.

• Enter the $ value.

• Finish the sale. (The information will now be loaded on the web).

If a voucher hasn’t been obtained it will show on the RxOne POS receipt.

This method works for all cards including INCOMM cards: IMVU, Moshi Monsters and Apple iTunes.

If you are not using card reader (ie. Integrated Eftpos site eg. DPS, Integrated EftposNZ) excluding INCOMM gift cards, eg. IMVU, Moshi Monsters & Apple iTunes

• Scan the barcode on the Ezi-Pay card.

• The product will be automatically selected.

• Enter the $ value.

• Finish the sale.

• When prompted, swipe the magnetic strip of the card through the EftPos unit.

• The question “Is this a new topup card?” will come up. Answer ‘Yes’ if it’s a brand new card. Answer ‘No’ if the card has previously been issued.

• The sale will be completed and the information will now be loaded on the web

For INCOMM gift cards (IMVU Moshi Monsters & Apple iTunes) a card reader as in Method i) on page 1 must be used.

Redeeming Ezi-Pay Gift Cards (eg. Unichem, Amcal)

• In the New Sale Screen enter the products as normal.

• Under payment type select Ezi-Pay and enter the value to redeem.

• Finish the sale. You will be asked to swipe the card and enter the value to be taken out of the card.

(The customer can use more than one card. You will be prompted to swipe the second card and enter the value to be taken out of the second card etc).

Balance Enquiry

• In the New Sale Screen, select Edit, Get Ezi-Pay Balance

• Swipe the card through your card reader or your integrated Eftpos unit.

 To View All Ezi-Pay Products from the Sale Screen

In the New Sale Screen, select Edit, Show All EziPay Products, or use the Shortcut Keys <Ctrl+E>

 Reprint Receipts

From the RxOne Start Menu select Sales, View, Ezi-Pay Admin Panel, Actions, Reprint Receipts

 View Ezi-Pay Ranging (ie. what Ezi-Pay Cards are provisioned)

From the RxOne Start Menu:

• Select Sales, View, Ezi-Pay Admin Panel

• Select Actions, Customer Transactions.

• All the cards listed there are the ones you are allowed to sell

• To refresh this list select Actions, Log On then go back to Customer Transactions.

• Note that not all cards are listed under the same name, ie. Ultimate Gamers and iTune cards are ranged under the name ‘INCOMM’.

If the card you want isn’t there then contact Ezi-Pay

Account Maintenance

From the RxOne Start Menu, select Sales, View, EziPay Admin Panel.  Use this to do a manual login or Reprint Receipts

Ezi-Pay Training Mode

An Ezipay Training Mode is available.  When in this mode and Ezi-Pay is installed, it will allow ‘dummy’ Ezi-Pay sales to be put through and it will print out vouchers without affecting the EOD. When doing a sale, it will tell you that you are in Ezi-Pay Training mode.

To switch on, go to ‘Sales’, ‘View’, ‘Ezipay Training Mode’. To switch off, untick from this menu or exit out of POS and go back in.

Troubleshooting

If you get the message "Terminal Not enabled for processing"

• Put the sale on Hold

• Go to Edit\Ezipay Admin Panel

• Click on 'Login'

• If the message says IP Address incorrect then call Ezi-Pay and get them to reset the IP Address

If there is a problem with Ezi-Pay or you are not able to sell an Ezi-Pay card, go to the Ezi-Pay Admin Panel.

You will see EITHER:

• a single option - ‘Click here to Log On to the Recharge System’.

Click on this to manually logon, or if an error message comes up, take note of the error message. Depending on the error message, phone either Ezi-Pay (0800 960 000) or HealthSoft (09 300-7007).

OR

• two options – ‘Click here to begin a Voucher transaction’ and ‘Click here to begin a Card transaction’.

If you see these two options, go to ‘Actions’, ‘Customer Transactions’ (Top LHS) and view the cards that Ezi-Pay has setup (ranged) for your shop to sell.

If the card you are looking for is not on this list, refresh the list by selecting Actions, Log On. If the card still does not appear on the list then call Ezi-Pay to “range” it, or check if it could have been “ranged’ under a different name eg. iTunes are ranged under INCOMM (the distributor).

Check Available Products

Another way to see what products you have available to sell, go to Tools, Utilities, Sales Utilities, eVoucher Utility. This list should match the list on the Ezi-Pay admin Panel.

If the list seems incorrect, open and close the Account Maintenance screen (from the RxOne Start Menu go to Sales, View, Ezi-Pay Admin Panel and select Actions, Log On). Doing this will automatically download a new list of Stockcards from Ezi-Pay and create the missing Stockcards for you.

If a card is on the Admin Panel but not Scanning

Check that the Stockcard has a barcode.

INCOMM-Based Cards - IMVU, Moshi Monsters and Apple iTunes

(Information from Ezipay – May 2011)

Ezi-Pay has been made aware of an issue with INCOMM Gift Cards and the DPS Eftpos system that is used in a number of pharmacies.

The issue is that INCOMM-based cards (IMVU, Moshi Monsters and Apple iTunes) do not work correctly with this device. This issue is isolated to these cards only.

To resolve this, Ezi-Pay will supply card readers to any pharmacy that requests them. The first card reader will be free of charge. Any additional units will cost 50c per week*.

Many pharmacies have Ezi-Pay installed on more than one point of sale computer (or ‘lane’). In this case, pharmacies may choose to have just one card reader installed in one PC. All Moshi Monsters and iTunes Gift Cards transactions will need to be processed on this lane and any Ezi-Pay cards processed on this lane will need to be done through the supplied card reader. The other lanes set up with Ezi-Pay in store (but with no card reader) can continue to use DPS for all swiping processes (Ezi-Pay and Eftpos) but will not be able to process the IMVU, Moshi Monsters and Apple iTunes cards.

All Eftpos and Credit Card transactions will still go through the DPS pinpad.

If you have DPS installed and you receive a swipe card reader from Ezi-Pay, please follow the simple instructions below:

• Plug the supplied card reader into an available USB port on your PC.

• Initiate a new sale as per normal

• Enter Staff ID, as per normal

• Using the supplied card reader, swipe the card you wish to issue or redeem and carry on as per normal

To order a card reader, phone Ezi-Pay on 0800 960 000 and have your six digit account (reference) number handy. This can be found on any Ezi-Pay invoice. Please specify the number of card readers you require and they will be sent via courier.

If this prompt isn't coming up. Go to stock card and check under stock information, Head Office tab and under ‘eVoucher Type’ check it’s got the right eVoucher type in the box e.g Unichem, Vodafone etc.  

 Swipe Card Prompt not Showing

If the Swipe card doesn’t pop up:

• Open the Stock Card

• Stock Information in the Head Office tab

• eVoucher Type - check that the correct eVoucher type in the box

 Message 'Declined 59...'

If the following error comes up: ‘Declined 59 – Terminal Num Error’. Please contact Ezi-Pay Helpdesk for Help.  The terminal has been locked by Ezi-Pay.