Eftpos Logon

The computer logs on to the EFTPoS supplier's computer automatically when the first Eftpos transaction is processed. As part of trouble shooting, a manual logon can be performed from the Eftpos control panel (Windcave SC and Vault) (see setup and diagnostics).

End of Day

From the Main sales screen, select Reports - End of Day and then Options

Place a tick next to the Settle / Query Eftpos option. This will initiate an Eftpos settle when you do any future end of day procedures. This option will only be visible if Eftpos has been set to integrated in the RxOne Options window.

Processing credit or debit card sale

Sales are processed in the normal fashion. When RxOne is set to integrated Eftpos mode and one enters the tendered sales figures into the Eftpos field and completes the sale (+) or (F11), the Eftpos transaction will be initiated immediately. The Eftpos Processing request window should be displayed. The user is prompted to swipe the card and enter PIN details (if required). There should be about a 4 second processing time. Only successful processing will be written to the RxOne database.

•  If the sale is successful, this will be indicated and the sale will be completed.

•  If the sale is not successful, the user can change the payment options (ie cash) or the user can, again, swipe the card and key in their details.

 NOTE: Both credit card and debit card transactions are treated the same by RxOne. Use the Eftpos field for both types of transaction. Do not use the credit card field. The EFTPoS supplier can establish the kind of transaction from the card and PIN details. This information is returned the RxOne and as a result the End of day reflects the totals for the different types of payment methods.

Processing credit cards sales

A sale paid for by credit card where a user PIN is entered will provide an Eftpos receipt indicating the transaction success status. A sales receipt is then printed your system is set to provide a receipt (Sales-Option-Receipt after sale). Where a credit card sale is made and no PIN number is provided, two Eftpos receipts are provided (one for the user to sign and to be held by pharmacy and the other is the customer copy.

Processing debit card sales

No duplicate Eftpos receipt is provided as a result of monetary values entered into the computer and therefore values processed by Eftpos are the same. This is distinct from operating in a non-integrated environment. Duplicate receipts and subsequent checks can be accessed and printed through the Eftpos control panels journal tab).

Processing returns

RxOne entries are as per normal in the sales screen. If the amount being returned is reflected in the Eftops field and Eftpos is integrated, the customer will be prompted for their card and then you, the merchant, will be prompted for the merchant card swipe and merchant card number.

Processing credit card entries through manual pan (non-card swipe)

This is necessary where a clients card magnetic strip is faulty or where a sale is made over the telephone and the customer is paying by credit card. This feature must be set up by the EFTPoS provider.

The Eftpos sale is processed in the same manner but when the Eftpos window appears prompting the user for their card, select the manual button and enter the card details and expiry number. The rest of the processing and Eftpos responses will be as per normal indicating processing success or decline.

Switching operation to non-integrated mode

There are two occasions that this may be necessary:

• RxOne is not functioning but your computer is still operating and all the Eftpos components are also functioning.

• RxOne is functioning and all Eftpos components appear to be functioning (as determined by successful Manual Logon). This means that there is a communication problem between RxOne and Eftpos software. If this has not been resolved through the Eftpos help desk, then you can continue processing Eftpos transactions manually.

If the above two conditions exist and you wish to continue processing Eftpos transactions you will need to switch to non-integrated Eftpos mode. Enter the Eftpos control panel and navigate: Advanced - 7410-Client. Un-tick the Integrated tick box. Select Apply and then OK. Reboot the computer for the settings to be recognized.

Receipt printing

All Eftpos receipts are printed through the same printer that the pharmacy program system prints POS receipts. Eftpos must be set to print to this printer. This setting is in the Eftpos control panel.

Tip

If your Eftpos terminal is set up for tipping, it will tell RxOne the tip value and this is recorded against the sale.

Surcharge

If your terminal is set up for surcharges then it will tell RxOne the surcharge value, and this will be recorded against the sale.