Withdraw a Claim

Sometimes it is necessary to withdraw (reverse) a claim for an item which has already been claimed and paid.

To withdraw an item already claimed.

Edit the script and tick the Credit script in next claim box. This can be done at any time, and will result in the pricing office subtracting the amount already paid on that item. The item can later be claimed again.

To withdraw and reclaim

E.g. a script for 20 was dispensed, with 10 owing. The 20 were collected at the time, the 10 owing dispensed and so the whole 30 claimed, but the 10 owings never collected. To retrospectively reduce the already claimed 30 to 20;

Edit the script to change the quantity to 20, then resubmit the item. This automatically withdraws (has a negative payment) the previous claim for 30 and claims for 20.

Item not yet claimed

If the item has not already been claimed, just edit the quantity to 20 and that is what will be claimed. It does not matter that the original dispensing was for 30.