[Revised from November 2013 Help Notes]

You may choose whether or not to print CRC's. You can also choose to suppress Class B controlled drugs.

If switched on, a CRC is automatically printed when Finished is selected at the end a patient's repeats, but only if there is a payment to come from the pricing office.

 To turn CRCs on/off

 To turn 'Class B narcotic' CRCs on/off

As above, but change the 'Print CRC for Class B' line as required. If ticked, CRCs will be produced for C'ass B.

Troubleshooting CRC Printing Problems:

• No CRC required because no payment due from state. This is by far the most common cause of calls to the help-desk about missing CRCs, so check the price.

• Printer out-of-paper or off-line, or some other printer problem. Usually, but not always, Windows is able to warn of this. Check paper supplies and that the printer is online.

• CRCs may have been switched off.

• Windows printer driver problem. Close down the whole system (as at end of day), then turn off every device including the printer. Restart. Windows will usually advise, "Print jobs waiting, print now?" or similar, accept this and the missing CRCs will usually print. If not, ask for duplicates of the missing CRC

Nine pin printers

For the Epson LX300 and other 9 pin printer see 'Agents help' notes.

 Notes

• CRCs are printed at time of dispensing the repeats, when all items in the group of scripts have been dispensed. When testing this do not expect to see a CRC after pressing 'More' as it waits for 'Finished' to put all items on the same CRC.

Troubleshooting

If a CRC is not printing (but the True Copy prints for example) and it is checked in the Print Options to print then check the Syslog in the RxOne folder.

Eg: If in the syslog there are hundreds of errors saying "vsprint8.ocx not registered properly", contact HealthSoft to Run regcon.bat for 32 bit machine or regcon64.bat for 64 bit machine as administrator to fix.

Windows Printing Problems